Frequently Asked Questions

We live in a global economy...
Why should you pay more than consumers pay in other countries?

1. Who is Liberty RX Prescription Program?
Liberty Benefits is one of the pioneers in the field of Consumer Driven Health Plans and has been in business since 1999. With over 200,000 satisfied customers in the United States, Liberty is dedicated to saving its members money. In the last 12 years we have less than a 1% cancellation rate, proof we save our customers lots of money.
2. How much will I save on my prescriptions?
Your best savings is through our Liberty Mail Meds, our exclusive mail order service, where you can save up to 70% or more. Some generic and brand name drugs will be cheaper through your local walk-in pharmacy, which you save up to 40% or more. We can look up your drug prices for you right now and show you how much you can save.
3. Where can I use my Liberty card?
The card is accepted at over 98% of US Pharmacies located throughout the United States. The network includes pharmacy chains as well as thousands of independent pharmacies throughout the country. Going to our web site or contacting our customer service department can obtain pharmacy location information. If a neighborhood pharmacy is not already participating in our network, please have them call us. We will send them information about how they can participate in the network so that you can take advantage of the savings as soon as possible.
4. What about refills?
Local Pharmacy will use the normal refill procedure. Our free refill reminder service will contact you by mail or email before you run out of your medications.
5. Can I order for Home Delivery?
Yes. Home Delivery is an ideal way to realize even greater savings on your medications. Information on how to order is included in your membership materials. Live customer service via a toll free number is available to assist you.
6. How soon can I begin using my membership savings?
You can begin using your Liberty Mail Meds Gold Card for mail order services immediately upon signing up. Your will receive your information packet with your activated nationwide walk-in pharmacy cards in the next 7 to 10 days.
7. How soon will I receive my mail order shipment?
All orders will be delivered in approximately 2 weeks from receipt of your prescriptions.
7. Who is included in the Liberty Rx plan?
Benefits are available for all family members, your spouse or significant other, unmarried dependent children under age 18, residing at your home, and unmarried college students to age 26. Everyone can use the card and save.
8. How do I start using my Liberty services?
For Liberty Rx services, locate a participating pharmacy online, using our website, or call the Customer Service number on the back of your Membership Card. For Home Delivery Rx services call the number provided in on your Liberty Mail Meds Gold Card and in the member kit.

For Liberty Dental / Vision / Chiropractic / Hearing, locate a participating provider using the website or call Customer Support at the number on the back of your card. After locating a participating provider, call their office to verify their participation and to schedule an appointment. At the time of visit, present your Liberty Membership Card. The card contains information necessary for the billing office to obtain the member discounted rates.
9. Why can we only fill a prescription for a maximum of three months thru Mail Order?
The law allows you to order 1, 2 or a maximum of 3-month supply of your prescription for personal use thru Liberty Mail Meds
10. Can we order Narcotic Medications?
Yes, through the US Mail Order pharmacies and our walk-In network pharmacies.
11. What's the fastest way to get my medication?
Go to your local pharmacy or for mail order use our Customer Service Hotline to place your order, pay by credit card and fax in your prescriptions.
12. How can I pay for my order?
You can pay by Visa, MasterCard (Credit, Debit or International Prepaid Credit Card) or Check. We accept American Express. If using a prepaid credit card, please make sure it can be used outside of the United States.
13. How much is shipping?
Most have no shipping and some have a minimum charge.
14. Is a prescription required?
Yes. A medical practitioner must have prescribed all medications ordered from us. To provide us with your prescriptions, either send or fax us a copy of the original prescription, or you can send a copy/picture of the pill bottle's label, or send us your detailed pharmacy receipt/invoice.
15. My prescriptions are on file at my regular pharmacy. How do I get a copy?
You can either make an appointment with your doctor to get new prescriptions, send us a copy/photo of your pill bottle's label, or send us your detailed pharmacy receipt/invoice.
16. What about the quality and safety of the medications?
All the drugs are from USFDA approved pharmacies. Generic medications are just as safe and effective as their brand-name equivalents. Due to USFDA regulations, generic medications are the same Ingredient as the original brand name drug, simply made by another company.
17. What payment options are available?
You have options of: Bank Draft to Checking or Savings Accounts; Credit Cards - VISA, MasterCard, Discover and American Express, you may use debit cards with a VISA or MASTERCARD logo.
18. How does this work with my current insurance or co-pay?
Always present your Liberty Rx Card with the insurance card and ask the pharmacist to show you the drug cost for each card. If your prescribed drug is not on the insurance company’s formulary, your co-pay goes away and Liberty saves the day. If you have co-pays, sometimes the co-pay is more than Liberty’s price. If you can buy your prescriptions for 90 days rather than 30, check your co-pays (90-day supply) against the home delivery pricing online. Some insurance plans won’t cover 90-day prescriptions, but Liberty saves you significant money on 90-day prescriptions.
19. Tell me more about India's Pharmaceutical Industry?
India is the largest producer of generic medications in the world. India's Pharmaceutical Industry is the 4th largest in the world. Many of the generic drugs on the shelves at your local US pharmacy come from drug companies in India - the same drug companies Liberty RX buys from. Every year, thousands of American citizens travel to India to receive world-class medical care. Plus, many of the brand-name drugs in the United States are manufactured with base ingredients supplied by India. India sells the exact same brand name drugs; they just have a different economy of scale so everything is far less expensive.
20. Why is Generic Medication from around the world cheaper?
We all know that generic medications offer safe, high-quality medicine at a, "fraction of the cost of a brand-name drug. In fact, once a generic medication hits the market, prices tend to fall by 60-80%. The problem is that many other drugs we rely on today are not yet available generically in the U.S. The good news is that this is not the case in India! The law in India allowed medications to enter the market nearly 20 years sooner than in the U.S. As a result, generic medications are available for virtually every brand-name drug.
21. What about the Medicare Prescription Drug Benefit?
We do not participate in any Medicare-sponsored insurance plans. However, since our drug prices are on average 60-80% less expensive than they are in the US, most people do save a lot of money by opting-out of the Medicare Prescription Drug Benefit and buying their medications through us. If you currently participate in a Medicare Part D (prescription drug) insurance plan, consider buying your expensive brand name medications from us to avoid hitting the infamous "doughnut hole" altogether. If you are already in the "doughnut hole", buy from us to save yourself up to 70% or more on the cost of your prescription medications.